Frequently Asked Questions
Are there variations to the glass?
Yes, each chandelier is a one-of-a-kind, unique, hand-blown glass chandelier “to be built” specifically for you. As with all art, there will be slight variations due the natural characteristics of hand blown glass. By purchasing you agree that you understand that the variations that occur in an art medium like glass, are part of the beauty of the piece and not imperfections or defects.
Is it difficult to assembly the chandeliers?
No, they are easy to assemble and detailed assembly instructions are included with each light. Our lights are built on a custom metal frame and the interior has dimmable, mini-candelabra sockets (bulbs not included). As with any electrical fixture, you should hire a licensed electrician to install and connect any and all electrical components prior to assembly to ensure you are meeting your local code.
How are the chandeliers shipped?
All orders are shipped via LTL Ground Freight and get bids for each order from the top carriers to ensure the best service at the best price for our customers. Shipping is billed separately once your chandelier is packed, crated, and ready to go. You will be emailed tracking number(s) and a signature will be required upon delivery.
All glass pieces are carefully packed and boxed, however, since some breakage can occur during shipping, we always include about 10% extra pieces to minimize any inconvenience to our customers.
What is your payment policy for custom orders?
Due to the time and expense in creating a unique work of art, we require a 50% deposit to begin production, and the balance paid in full prior to shipping.
What is your return policy?
Because each piece is a unique work of art built specifically for each customer, we do not accept returns – all sales are final. We include 10% extra pieces to compensate for any damage that may occur during shipping. If you find there is excessive breakage, please contact us immediately upon delivery with photos of the boxes and broken pieces. We will gladly supply you with replacement pieces at no additional cost. In addition, we insure each chandelier with its own Lloyd’s of London Policy to ensure its safe arrival to you! Should the unspeakable happen during shipping – we are covered – and so are you!
What is your production time?
Currently our production time is approximately 10-12 weeks until shipping, but that varies depending on our volume of work at the time of your order. Feel free to contact us anytime to inquire about current production and lead times @ 561-613-8865
How can I contact you if I have more questions?
You can call us @ 561-613-8865, or you can fill out the form on our contact page.