Begin Your Design Journey – Our 3 Step Process

With years of experience as one of the only companies that creates exclusive, custom hand blown glass chandeliers, we have streamlined our process for our customers.  Here we will walk you through our simple 3 steps to creating a unique and personalized chandelier just for you!

Inception & Commitment

Step 1 begins with a conversation to discuss your project, the rooms you are interested in having chandeliers and/or glass installations created for, and your budget & schedule.  During Step 1 you will decide if we are simply customizing a current design with different colors, a different shape, or a different size from our website, or if we are creating a completely new, custom design.   If we are only modifying a current design, you can skip to Step 3 – Execution & Creation and purchase your chandelier immediately.

However, if you are looking for a completely custom, new design, we will need to create CAD’s and/or Design Boards for your chandelier(s).  For this we charge $5,000 (per chandelier) and issue you a CAD Contract.

Design & Details

During Step 2, we work closely with you and/or your design team creating piece(s) to fit the vision of the project.  We include up to 3 design boards, sketches, and CAD’s with up to 3 revisions of each for the initial fee.  For most clients, this is sufficient, but for larger projects with multiple chandeliers, lights, and installations, additional charges may apply.

It is during this time that your chandeliers will start to become a reality.  It is important that you and/or your design team are readily available for feedback during this process.  Our time is limited and valuable, as is yours, therefore, all calls will be scheduled to ensure a smooth and timely design & sale process.

Execution & Creation

Once the designs are complete and we have a unified vision with you, and/or your design team, Step 3 is for you to execute a contract and make payment.  Since our pieces are all 100% made to order, we require a 50% deposit at the time of contract on all orders with the remaining balance due prior to shipping.

Each chandelier takes approximately 12-16 weeks to complete, with more intricate chandeliers taking a bit longer.  As our schedule fills, lead times extend, so please contact us as early as possible to ensure we can meet your installation schedule.

Let’s Get Started – Contact Us Today!

How is your glass made?

Each piece is free-form hand blown for the majority of our chandeliers. Certain pieces that require exact uniformity are mouth-blown utilizing forms, and others are torch-blown. Depending on the piece, color is either pigmented into the glass or color plated onto the glass.

Are there variations to the glass?

Yes, each chandelier is a one-of-a-kind, unique, hand-blown glass chandelier “to be built” specifically for you.  As with all art, there will be slight variations due the natural characteristics of hand blown glass.  By purchasing you agree that you understand that the variations that occur in an art medium like glass, are part of the beauty of the piece and not imperfections or defects.

Is it difficult to assembly the chandeliers?

No, they are easy to assemble and detailed assembly instructions are included with each light.  Our lights are built on a custom metal frame and the interior has dimmable, mini-candelabra sockets (bulbs not included).  As with any electrical fixture, you should hire a licensed electrician to install and connect any and all electrical components prior to assembly to ensure you are meeting your local code.

Can you assemble my chandelier?

Yes, on site assembly by our artists is available within the US, Canada, and the Caribbean at an additional charge. In certain cases, our team is even willing to travel to Europe.  Please contact us for details, pricing, and requirements @ 561-613-8865.

How are the chandeliers shipped?

All orders are shipped via LTL Ground Freight and get bids for each order from the top carriers to ensure the best service at the best price for our customers.  Shipping is billed separately once your chandelier is packed, crated, and ready to go.  You will be emailed tracking number(s) and a signature will be required upon delivery.

All glass pieces are carefully packed and boxed, however, since some breakage can occur during shipping, we always include about 10% extra pieces to minimize any inconvenience to our customers.

What is your payment policy for custom orders?

Due to the time and expense in creating a unique , custom chandelier, we require a 50% deposit to begin production, and the balance paid in full prior to shipping.

What is your return policy?

Because each piece is a unique work of art built specifically for each customer, we do not accept returns – all sales are final.  We include 10% extra pieces to compensate for any damage that may occur during shipping.  If you find there is excessive breakage, please contact us immediately upon delivery with photos of the boxes and broken pieces.  We will gladly supply you with replacement pieces at no additional cost.  In addition, we insure each chandelier with its own Lloyd’s of London Policy to ensure its safe arrival to you!  Should the unspeakable happen during shipping – we are covered – and so are you!

What is your production time?

Currently our production time is approximately 12-16 weeks until shipping, but that varies depending on our volume of work at the time of your order.  Feel free to contact us anytime to inquire about current production and lead times @ 561-613-8865.

How can I contact you if I have more questions?

You can call us @ 561-613-8865, or you can fill out the form on our contact page.